Privacy Policy

Effective Date: December 2024

AAA Taxi Services (“we,” “us,” “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using our services, you agree to the terms outlined in this policy.

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1. Information We Collect

We may collect the following types of information to provide you with our taxi services:

a. Personal Information:

• Name
• Address
• Email address
• Phone number
• Payment details (credit/debit card information)

b. Service-Related Information:

• Pickup and drop-off locations
• Travel routes
• Preferences (e.g., preferred drivers or vehicle types)

c. Technical Information:

• Device information (e.g., mobile device type, operating system)
• IP address
• Cookies and similar technologies (for our website or app, if applicable)

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2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide and manage your transportation needs.
• Customer Support: To respond to your inquiries and resolve any issues.
• Payment Processing: To process transactions securely.
• Safety and Security: To ensure the safety of our drivers and passengers.
• Marketing and Promotions: To share special offers, discounts, or loyalty programs (with your consent).
• Legal Compliance: To comply with applicable laws and regulations.

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3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., payment processors, technology providers).
• Law Enforcement: If required by law or to protect the rights, property, or safety of AAA Taxi Services, its users, or others.
• Business Transfers: In the event of a merger, sale, or acquisition of our business.

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4. Data Security

We implement industry-standard measures to protect your information from unauthorized access, use, or disclosure. This includes:

• Encryption of payment data
• Secure storage systems
• Restricted access to personal information by employees or contractors

However, no data transmission or storage system can be guaranteed 100% secure. Please contact us immediately if you suspect any unauthorized use of your information.

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5. Your Choices and Rights

a. Access and Updates:

You can request access to or corrections of your personal information by contacting us at [insert contact information].

b. Marketing Preferences:

You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

c. Cookies and Tracking:

You can manage your cookie preferences through your browser settings.

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6. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize your information.

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7. Children’s Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

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8. Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. Please review it periodically.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

AAA Taxi Services
Orillia, Ontario, Canada
Phone: 705-955-8811
Email: info@aaataxiservices.ca